Healthcare Revenue Recovery Group - HRRG - Collection agency assisting hospital based healthcare providers.
Taking a comprehensive approach to hospital-based physician-group collections, Healthcare Revenue Recovery Group (HRRG) assists in collecting on delinquent accounts and identifying loss areas at every revenue-cycle stage.
A division of one of the largest clinical outsourcing organizations in the United States, HRRG grew out of the parent company’s dissatisfaction with its own outside collection agencies. The company's approach balances securing the funds rightfully due while maintaining the medical group's image, which is vital to continued success.
HRRG handles health care collections exclusively and does not accept secondary placements, debt collections already pursued by another agency. The company’s representatives strictly comply with HIPAA (The Health Insurance Portability and Accountability Act of 1996) regulations and the Fair Debt Collection Practices Act, working to find a common denominator with delinquent account holders while treating them with dignity. HRRG representatives also adhere to strict internal compliance policies to ensure that each communication with a patient is handled appropriately and professionally.
By taking a holistic approach to collecting debt, the agency aids clients in determining why patients did not pay earlier in the billing cycle. By not taking an adversarial approach with patients, HRRG resolves more delinquent accounts while still maintaining positive patient relations. Some overdue account holders point out billing errors and others share undiscovered insurance information. For patients without the available resources to pay, HRRG professionals endeavor to work out reasonable payment plans. Whatever the circumstances may be, representatives work together with patients to find reasonable solutions that satisfy the needs of both parties.